IT support is overloaded. Employees submit the same tickets over and over, and helpdesk teams spend hours answering basic, repetitive questions—instead of solving critical IT issues.
A knowledge base should reduce ticket volume by giving employees self-service answers to common IT problems. But most knowledge base software fails because it expects IT teams to write and maintain the content themselves.
That’s where a managed knowledge base comes in.
A managed knowledge base is a fully maintained, pre-written knowledge base solution designed to help IT teams stop writing documentation and start closing tickets faster.
In this guide, we’ll explain:
✅ What a managed knowledge base is
✅ How it works
✅ Why it’s a game-changer for IT teams
What Is a Managed Knowledge Base?
A managed knowledge base is a turnkey, fully populated IT knowledge base that comes with professionally written support guides out of the box.
Unlike traditional knowledge base software that gives you an empty system and expects your team to write every article, a managed knowledge base:
✔ Includes ready-to-use documentation for common IT issues.
✔ Eliminates the need for IT teams to write articles from scratch.
✔ Stays up to date automatically without requiring IT staff to maintain it.
✔ Provides clear, step-by-step guides written by professionals, not engineers.
The result? Employees get answers instantly—and IT support teams get their time back.
How a Managed Knowledge Base Works
A managed knowledge base is designed to streamline IT support by giving employees access to pre-written guides that cover common IT issues, such as:
🖥️ Software setup and troubleshooting
🔑 Password resets and account access issues
📡 Network and VPN connectivity problems
📧 Email and collaboration tool support
🔍 Best practices for security and IT compliance
Instead of manually creating and maintaining articles, IT teams can immediately deploy a structured, easy-to-navigate knowledge base that employees can rely on.
With a managed solution, IT staff no longer need to write documentation—so they can focus on resolving high-priority tickets instead.
Why Your Business Needs a Managed Knowledge Base
If your helpdesk is struggling to keep up with repetitive IT requests, a managed knowledge base can transform your IT support operations by:
1. Reducing IT Ticket Volume
Employees often submit tickets because they can’t find the right answers—or don’t trust the documentation they do find. A managed knowledge base provides reliable, easy-to-understand guides that employees can use without opening a ticket.
📉 Fewer tickets mean IT teams can focus on more important issues.
2. Closing Tickets Faster
Even when employees do submit tickets, a managed knowledge base helps IT teams resolve them quickly by providing pre-written, step-by-step solutions.
⏳ Faster resolutions mean happier employees and a more efficient IT team.
3. Eliminating the Need for IT Teams to Write Documentation
Most knowledge base software assumes IT staff will write and update all the content. But IT admins, system engineers, and helpdesk staff aren’t technical writers—and they don’t have time to create detailed, user-friendly guides.
🚀 With a managed knowledge base, IT teams no longer have to waste hours writing and maintaining documentation.
4. Improving Employee Self-Service IT Support
A good knowledge base should empower employees to solve basic IT problems on their own—without needing to contact support.
✅ Employees get instant answers.
✅ IT teams can focus on complex issues.
✅ Business operations run more smoothly.
When employees trust the knowledge base to provide clear, accurate answers, they’re more likely to use it instead of submitting a ticket.
5. Keeping IT Documentation Up to Date—Automatically
One of the biggest challenges with traditional knowledge bases is keeping articles up to date.
❌ Software updates make old guides obsolete.
❌ No one remembers to update documentation.
❌ Outdated articles create confusion and more support requests.
A managed knowledge base stays updated automatically, ensuring that employees always have access to the most relevant, accurate information.
📌 No more outdated guides. No more manual updates. No more extra work for IT teams.
Kandbe: The Smarter Knowledge Base Solution
If your IT team is spending too much time answering the same support requests—and struggling to maintain a knowledge base that no one uses—it’s time for a better solution.
Kandbe is a fully managed knowledge base designed for internal IT support. With pre-written, professionally maintained support guides, Kandbe helps IT teams:
✅ Reduce ticket volume by providing employees with instant answers.
✅ Close tickets faster with clear, step-by-step troubleshooting guides.
✅ Eliminate time spent writing documentation—so IT teams can focus on critical issues.
✅ Improve IT self-service support and reduce employee downtime.
🚀 Get Started with Kandbe Today
Tired of writing documentation no one reads?
Frustrated with repetitive IT support requests?
Stop wasting time on documentation—let Kandbe do the work for you.
🔹 Deploy a fully managed knowledge base in minutes.
🔹 Instant access to pre-written IT support guides.
🔹 Always up to date—no manual maintenance required.
💡 Try Kandbe today and transform your IT support process.