Frequently Asked Questions

What is kandbe?

Kandbe is a fully managed knowledge base platform that comes with a library of professionally written support guides. Unlike traditional knowledge base software that expects you to write your own articles, Kandbe provides pre-made, high-quality guides to help IT teams reduce support tickets and resolve issues faster.

Who is kandbe for?

Kandbe is designed for IT system administrators, helpdesk managers, IT support staff, and any organization that wants to provide clear, user-friendly support documentation for commonly used business software without having to write it themselves.

How quickly can I get started with kandbe?

Kandbe is designed for instant deployment. You can have a fully functional knowledge base with professionally written support articles in minutes — no writing required.

How do employees access kandbe?

Kandbe was built with ease of use in mind. Simply send your employees the secure link to your kandbe company portal, or to a specific guide — no login required for end users.

What software does kandbe support?

We cover a wide range of common software applications used by all types of businesses. From on-premise to cloud, Windows and Mac, iOS and Android, we cover a broad range of categories.

How is kandbe better than linking directly to vendor guides?

Most knowledge base articles created by software vendors are complicated, hard to follow, and not designed with the end-user in mind. Instructions are often buried in the middle of long articles and explanations, which makes it hard for employees to find and understand.

Do you keep your support guides up to date?

Yes, we use a combination of automated and manual monitoring to ensure that any changes in the vendors’ software are reflected in our guides as soon as possible.

How does kandbe reduce IT costs?

Kandbe provides clear step-by-step professional help guides to your employees, minimizing IT ticket response times and time to resolution.

How can kandbe improve ticket resolution?

Our guides help resolve issues quickly, boosting help desk efficiency. IT admins and helpdesk staff can access the entire kandbe article collection right from the admin console.